Privacy Policy

1. Data Controller

Shoulderoeglowur, located at 2 Manor House Rd, Long Eaton, Nottingham NG10 1LR, United Kingdom, is the data controller responsible for your personal information. Contact: callme@shoulderoeglowur.world or +44 115 946 0323.

2. Information We Collect

We may collect the following categories of personal data:

• Identity data: name, username, household member profiles
• Contact data: email address, telephone number, postal address
• Technical data: IP address, browser type, device information, cookie identifiers
• Usage data: pages visited, session duration, platform interaction patterns
• Communication data: messages submitted through contact forms or email correspondence
• Transaction data: subscription tier, billing history, payment references

3. Legal Basis for Processing

Under the UK General Data Protection Regulation (UK GDPR) as retained in domestic law and the Data Protection Act 2018, we process personal data on the following grounds:

• Contractual necessity: to deliver subscribed services and manage your account
• Legitimate interests: to improve our platform, prevent fraud, and ensure security
• Consent: for analytics, marketing communications, and non-essential cookies
• Legal obligation: to comply with tax, accounting, and regulatory requirements

4. How We Use Your Data

Your data is used to provide and administer home workout programmes, respond to enquiries, process subscriptions, send service-related notifications, analyse platform usage with your consent, and maintain the security and integrity of our systems.

5. Data Retention

Account data is retained for the duration of your subscription plus six years for legal and accounting purposes. Contact form submissions are stored for up to twenty-four months. Analytics data is anonymised or deleted after fourteen months. Cookie preferences are stored locally on your device until cleared.

6. Data Sharing

We do not sell personal data. We may share information with payment processors, hosting providers, and analytics services bound by UK-compliant data processing agreements. International transfers outside the United Kingdom are protected by UK International Data Transfer Agreements, adequacy regulations, or Standard Contractual Clauses as approved by the ICO.

7. Automated Decision-Making

We do not use automated decision-making or profiling that produces legal or similarly significant effects on you without explicit consent and appropriate safeguards.

8. Security Measures

We implement encryption in transit (TLS), access controls, regular security assessments, and staff training on data handling. While no system is entirely immune to breach, we maintain incident response procedures and will notify affected individuals where required by law.

9. Your Rights

Under UK data protection law, you have the right to access, rectify, erase, restrict, or port your personal data, and to object to processing based on legitimate interests. Where processing relies on consent, you may withdraw consent at any time without affecting the lawfulness of prior processing. To exercise these rights, contact us at the address above. You may lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk or by telephone on 0303 123 1113.

10. Children's Data

Our Household Bundle permits profiles for younger members under parental supervision. We do not knowingly collect data from children under sixteen without verified parental consent.

11. Changes to This Policy

We may update this Privacy Policy periodically. Material changes will be communicated via email or a prominent site notice. Continued use of our services after changes constitutes acceptance of the revised policy.